Shipping & Delivery Policy

We dispatch all orders the same day they are placed, subject to successful payment and order verification. Orders placed on Sundays, public holidays, or during high-demand and festive periods may be dispatched on the next working day. You'll receive a notification once your order has been dispatched.

We offer Pan-India delivery. Once dispatched, most orders are delivered within 1–6 working days:

• Nearby & metro cities: often same-day or next-day delivery, subject to courier availability.
• Remote or far-end locations: up to 6 working days.

Delivery timelines are estimates and may vary due to courier operations, location serviceability, high order volumes, festive or peak seasons, weather, or other unforeseen circumstances. For working days, Saturdays are generally counted as working days, while Sundays and public holidays are excluded.

Shipping is 100% free across India, including remote locations, with no minimum order value. The price displayed on our website is inclusive of shipping and secure packaging — there are no hidden delivery or handling charges added at checkout.

All products are packed in foam-protected, shock-proof packaging to minimise the risk of transit damage. Fragile fixtures are handled with extra care, and delicate components such as crystals may be packed separately for safe transit.

Tracking details are shared with you after your order is dispatched and can be used to monitor your shipment's status. Real-time updates depend on the courier partner's system. If you misplace your tracking details or your tracking isn't updating, please contact our support team with your Order ID.

Please ensure your delivery address and contact details are accurate at checkout. Address changes may be possible only before dispatch and are subject to courier serviceability. We are not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided at the time of order.

If you are unavailable at the time of delivery, the courier partner may attempt redelivery or contact you to reschedule. Please coordinate directly with the courier for redelivery or an alternative arrangement. Where a package is handed over at your registered address — including to a family member, security guard or neighbour — the delivery is considered complete.

While we aim for timely delivery, delays may occasionally occur due to weather conditions, courier issues, public holidays, high order volumes, remote-location serviceability, or other events beyond our direct control. We strive to keep you informed of significant shipment updates. Specific delivery dates cannot be guaranteed.

We recommend inspecting your package at the time of delivery. If your product arrives with any physical or transit damage, please report it within 24 hours of delivery with clear photos or a video of the product, packaging and shipping label. Recording an unboxing video is strongly recommended, as it helps verify transit-related claims. Damage reported after 24 hours may not be eligible for replacement or refund. For full details, please refer to our Return & Refund Policy.

We currently deliver within India only. All deliveries are subject to courier serviceability in the destination area, and certain PIN codes may have limited or no serviceability. If your location is not serviceable, our team will reach out to assist with an alternative wherever possible.

For any delivery-related queries, our support team is here to help: