Privacy Policy

Information you provide to us

• Name
• Delivery and billing address
• Contact number
• Email address
• Order and delivery information
• Bank or UPI details — only if you voluntarily provide them to receive a Cash on Delivery (COD) refund

Information collected automatically

• Device and browser information, IP address, and pages visited, collected through cookies and analytics tools to help our website function and improve.

We do not collect or store your card or banking details — online payments are handled directly by secure, encrypted payment gateways.

We use your information only for the following purposes:

• Processing and fulfilling your orders
• Shipping and delivery
• Customer support and warranty service
• Payment and refund processing
• Improving our products, website and services
• Sending order-related updates, and promotional offers where you have consented
• Fraud prevention and meeting legal or regulatory requirements

All online payments on our store are processed through secure, encrypted payment gateways. We do not store or share your card or banking details. For COD refunds, any bank or UPI details you choose to share are used solely to process that refund and for no other purpose.

We use cookies and similar technologies to:

• Improve your browsing experience and remember your preferences
• Show relevant product recommendations
• Analyse website traffic and performance

Some of these functions use third-party analytics and advertising tools, which may set their own cookies. You can manage or disable cookies through your browser settings, though some features of the website may not work as intended without them.

We never sell your personal data. We share information only with the service providers necessary to operate our business, and only to the extent required, under appropriate safeguards:

• Courier and logistics partners — to deliver your orders.
• Payment gateways — to securely process payments and refunds.
• Analytics and marketing service providers — to operate, measure and improve our website.

We may also disclose information where required by law, regulation or a valid legal request, or to protect our rights, property and safety.

We apply reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. While no method of transmission or storage is completely secure, we continually work to safeguard your data.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required to meet legal, tax and accounting obligations. Once no longer required, your information is securely deleted or anonymised.

In accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of your personal information, subject to legal requirements
• Withdraw your consent at any time

To exercise any of these rights, please contact us using the details below. We will respond in accordance with applicable law.

We may send you communications related to your orders. Promotional or marketing messages are sent only where you have consented, and you can opt out at any time using the unsubscribe option in our messages or by contacting us directly.

Our website and products are intended for users aged 18 and above. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

For any privacy-related questions, to exercise your rights, or to raise a grievance regarding your personal data, please contact: