Return & Refund Policy

Returns and issue reporting are accepted within 72 hours (3 days) of delivery, unless otherwise stated on the product page. Because transit damage must be verified quickly, the following reporting windows apply:

The window begins from the date and time of successful delivery (or the courier's recorded delivery time). Issues reported after the applicable window may not be eligible for return or replacement, and may instead be handled under the Warranty Policy.

Returns or replacements are accepted only in the following cases, and remain subject to inspection and verification:

• The product was received damaged.
• The product is defective or not working.
• The wrong product was delivered.
• Parts or accessories are missing.

We do not accept returns based on personal preference or change of mind, including:

• Change of mind, or the product no longer being required.
• "Did not like the design."
• "Not matching my interior."
• Incorrect size chosen, or size preference.

Please review product dimensions and specifications carefully before ordering — our team is glad to help you choose the right product beforehand.

We recommend inspecting your package at the time of delivery. Any physical or transit damage (including broken crystals) must be reported within 24 hours of delivery with clear photos or a video of the product, the packaging and the shipping label. Please do not discard the product or packaging until your claim is resolved. Recording an unboxing video is strongly recommended, as it helps verify transit-related claims. Damage reported after 24 hours may not be eligible for replacement or refund.

If you receive a defective or non-working product, the wrong product, or a product with missing parts or accessories, please report it within 72 hours of delivery with your Order ID and supporting photos or video. For non-working products, our team may request basic troubleshooting before processing the claim. Issues reported after 72 hours will be assessed under the product's standard Warranty Policy.

To be eligible for return, products must be:

• Unused
• Uninstalled
• In their original packaging
• Complete with all accessories and components

Decor Chronicle reserves the right to reject a return if the product is found to be used, installed, damaged due to improper handling, or returned without its original packaging and accessories.

To raise a return or claim, contact our support team with your Order ID, a description of the issue, and supporting photos or video. All claims are reviewed based on the information and evidence provided. Return approvals and refund communications are confirmed only through email — WhatsApp or other messages are not treated as official approval.

• Within the 72-hour issue-reporting window: Decor Chronicle bears both-way shipping charges for approved claims.
• For warranty claims raised after 72 hours: the customer bears one-way shipping charges to send the product to us, and Decor Chronicle bears the return shipping charges after repair or replacement.

Once a claim is approved, eligible issues may be resolved through replacement or refund — and, for warranty-related issues, repair or replacement parts where appropriate. Refunds are processed within 48 hours after the returned product is received, inspected and approved.

Refunds are issued to your original payment method. For Cash on Delivery (COD) orders, refunds are made by bank transfer (NEFT/UPI) to the account details you provide, since there is no online payment to reverse. Banking and payment-gateway timelines may add a few additional days, and you'll be notified once your refund is initiated.

All products come with a 1-year warranty against manufacturing defects, unless otherwise specified on the product page. The warranty does not cover physical or accidental damage, improper installation, misuse, voltage fluctuations, water or moisture damage, unauthorised modifications, or normal wear and tear. For full warranty terms, please refer to our Warranty Policy.

All returns, replacements and refunds are subject to inspection and policy compliance. Decor Chronicle reserves the right to inspect and verify all claims before approving any return, replacement or refund, and to reject claims that do not meet the policy requirements or reporting timelines.

For any return, replacement or refund queries, our support team is here to help: